FAQ

“How can I get in contact with your customer service team regarding an online order? “

• You may contact customer service via e-mail at tabdeel.abayas@gmail.com 

 

“I emailed your customer service team. When should I expect a response? ” 

• Please allow 24-48 hrs to receive a response. 

 

“Do you offer refunds? “

• At this time we don't offer refunds or exchanges. 

 

“Can I make adjustments to my order after it has been placed? “

• No, we can only update shipping addresses within reason. You can email customer service to see if it is able to be changed prior to shipping. If you have already received a tracking number the change can not be made. 

 

“What happens if my package is returned to sender? “

• Your package can be shipped back out to you upon receiving. However, you will be responsible for a reshipment fee before your package can be sent back out to you.

 

“How can I cancel my order? “

• We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been shipped, you can reach out to us before your order has been processed to see if that is still a possibility. 

 

“How can I redeem the 'Buy 5 Sleeves, Get the 6th Free' Offer? “

• If you've purchased six sleeves, you should receive an email with the offers promo code. If you have purchased six sleeves and haven't received an email, please contact us so we may look into it and send you the promo code. 
• ****Please note that this offer cannot be used in the same order that six or more sleeves are purchased, it can only be used for the following order.  

 

“I forgot to use my discount code while checking out. Can I apply it after my purchase? “

• Orders that have already been placed cannot be changed and discounts cannot be added after a purchase has finalized. Instead, please use your code on your next purchase!

 

“My order keeps canceling. Why is that? ”

• Unfortunately the system will automatically cancel an order for different reasons. It’s totally out of our control. You can try the options of: making sure the billing and shipping address are the same, trying a different payment method or try checking out with another card. 

 

“My order won't allow me to choose a shipping option. Why is that? ”

• This may be the case if the order is being shipped to the UK and has exceeded a certain weight threshold. If this is the case please contact us so we can give you an accurate shipping quote to proceed with your order. 

 

“My package says delivered but I I didn't receive it. “

• We have shipped your order. Once your item is with the carrier it is out of our control please contact the carrier for any updates or information regarding your delivery.